We know you're excited to receive your treasures! Here is our estimated processing time:

• Standard Orders: Usually dispatched within 5-12 business days (for orders without a packing video). 📦
• Video Orders: Please allow 10-25 business days for your package to ship, as we take extra time to film and edit your special moment! 🎬

Standard Delivery: Under normal customs clearance, most packages arrive within 7-14 days, with many reaching their new homes in just about 10 days!

Regional Note: Shipping is typically faster to major cities and regions with convenient transport hubs. For remote or less accessible areas, please allow a little extra time for your treasures to travel. 🌎

Can't wait to see your order on your feed? If you’ve purchased a packing video, here’s the scoop:

• Posting Timeline: Your video will usually be featured on our TikTok 15-25 days after your order date.
• The Process: Since our "behind-the-scenes" magic takes some time to film and edit, your video will be posted after your package has already begun its journey to you.

Thank you so much for your sweet patience while we create your special moment! 💖

Email Notification: As soon as your package starts its journey, we’ll send a confirmation email with all your tracking details to the address you used at checkout. 💌

Patience is Key: After your order is dispatched, please allow 24-48 hours for the tracking system to update and show your package's progress. ⏳

Switch Your Browser: We highly recommend using Google Chrome—it usually resolves most technical glitches during checkout. 🌐

Try PayPal Directly: Paying directly via your PayPal account is often the smoothest and most reliable method. 💳

Card Compatibility: If you are paying by credit or debit card, please note that some card types may not be fully compatible with our payment processor (PayPal). If one card fails, trying a different card often does the trick! 🔄